Continuous quality improvement tends to focus on the people of the service rather than on the process.

• A. True
• B. False
• C. Sometimes
• D. Never

Answer: (B)

Continuous quality improvement is about examining and refining the processes that deliver care. In imaging, this means looking at the whole workflow—from ordering and scheduling, through image acquisition and processing, to interpretation and reporting—and making small, data-driven changes to how the work is done. The goal is to improve consistency, efficiency, safety, and outcomes by improving the system and the steps people follow, not by focusing only on the people themselves. People are essential, but CQI targets the process design, workflow, protocols, equipment use, and communication patterns that shape how care is delivered. That’s why the statement is false.